Monitoring Programmes

If you can answer yes to the following questions, then you have no need of this product. If you can't answer yes, then this is where we can help.

Do you know exactly what your customers think of your facility(s)?
Do you have a system in place that provides objective output data on a regular basis for areas of operation such as Marketing, Maintenance, Customer Care, Cleanliness and Operations?
Are you able to make objective judgments on how your service has performed over the last month, 3 months, 6 months, and/or one year in relation to the above management areas?
Are you able to identify operational trends in relation to the above management areas to quantify improvements and declines in specific areas of your facility(s) operations?

Our site monitoring programmes are all bespoke. Each monitoring programme is designed specifically for your centre and can deal with each and every public area of your facility, as well as areas not accessible by the public should you require this. The programme is simple to use, being based on excel, and therefore information outputs produced can be exported directly in to management reports.

As well as an objective output system for each area of the facility, the programme also has another unique function in that the operator can provide "weightings" to each area of operation. This is important since there may be elements of the operation that you consider more important than others, and as such, would carry a heavier "weighting" in terms of the output results.

The monitoring programme can be used by the facility management, or by individuals employed to oversee the operation of the facility(s) i.e. Regional Managers, Client Officers etc.

What Happens Next

If you would to discuss your requirements please go to the "Contact Us" page and complete either the on line form or contact us by either phone or email.

Programmes can be provided on line or following a visit to your facility(s)